40 dedicated People work together in our Customer Success Team to provide the best experience for our customers. Our teams are located in all our main locations, speaking multiple languages in order to deliver our unique customer experience 24/7 to enable our customers to get the maximum value out of our digital solutions.
Customer Service Support Night Shift (f/m/d/x)
Drooms International Limited • London
What We Do
London
from today
Your duties
- Onboard customers on our platform, especially through training
- Administer data room projects, such as the creation of users, distribution of access rights, document upload, USB archive creation
- Execute and maintain accurate document and user security
- Client Support (1st level support) on equal terms for lawyers, investment bankers etc.
- Provide support via telephone & email in English (full professional proficiency)
- Process technical customer inquiries (application, firewall, etc.) and when required liaise with relevant teams
- Ensure proper handover to day shift colleagues
- Consult and support colleagues and managers in the optimisation of processes and products
- Assistance with administrative and other necessary tasks
Your profile
- Strong customer and service orientation with a desire to exceed service levels and customer expectations
- Interest in learning new software, affinity for technology
- Structured, detail oriented and well-organised operation
- Excellent interpersonal and communication skills
- Adaptable and flexible to changing work environment
- Autonomous, reliable and communicative team player
- English full professional proficiency, another European language proficiency, especially German is a plus
- Real Estate industry and due diligence knowledge is a plus
- Experience in using help desk software is a plus
Our offer
In Addition to our committed support of our employees, our diverse, fun and inclusive workplace as well as individual on-boarding program, we offer a variety of local benefits, relocation packages and learning opportunities. The following benefits are offered to our UK employees:
- Private health insurance
- Company pension scheme
- Oyster Card
- Employee health initiatives
- 26 days of annual leave plus bank holidays
- Hybrid working model
- Long service awards
- Special leave days
- Birthday treats
- After work events and annual company parties
Contact us
At Drooms, we believe in hiring people who are forward thinkers, who are problem solvers and want to be more than just another employee. Will you be one of them? Apply now and we will see you on the other side!
Any questions, feel free to contact us via jobs@drooms.com or +49 (0)69 / 47 86 40 - 0.
Any questions, feel free to contact us via jobs@drooms.com or +49 (0)69 / 47 86 40 - 0.
Contacts
