Customer Success Manager Night Shift (f/m/d/x)

Drooms International Limited • London

What We Do

40 dedicated People work together in our Customer Success Team to provide the best experience for our customers. Our teams are located in all our main locations, speaking multiple languages in order to deliver our unique customer experience 24/7 to enable our customers to get the maximum value out of our digital solutions.

London

from today

Your duties

  • Manage customers’ relationship and their partners’
  • Onboard customers on our platform, especially through training
  • Administer data room projects, such as the creation of users, distribution of access rights, document upload, USB archive creation
  • Execute and maintain accurate document and user security
  • Client Support (1st level support) on equal terms for lawyers, investment bankers etc.
  • Provide support via telephone & email in English (full professional proficiency)
  • Process technical customer inquiries (application, firewall, etc.) and when required liaise with relevant teams
  • Ensure proper handover to day shift colleagues
  • Consult and support colleagues and managers in the optimisation of processes and products
  • Assistance with administrative and other necessary tasks

Your profile

  • Strong customer and service orientation with a desire to exceed service levels and customer expectations
  • Interest in learning new software, affinity for technology
  • Structured, detail oriented and well-organised operation
  • Excellent interpersonal and communication skills
  • Adaptable and flexible to changing work environment
  • Autonomous, reliable and communicative team player
  • English full professional proficiency, another European language proficiency, especially German is a plus 
  • Real Estate industry and due diligence knowledge is a plus
  • Experience in using help desk software is a plus

Our offer

In Addition to our committed support of our employees, our diverse, fun and inclusive workplace as well as individual on-boarding program, we offer a variety of local benefits, relocation packages and learning opportunities. The following benefits are offered to our UK employees:

  • Private health insurance 
  • Company pension scheme
  • Oyster Card 
  • Employee health initiatives
  • 26 days of annual leave plus bank holidays 
  • Flexible working hours and mobile working 
  • Long service awards
  • Special leave days
  • Birthday treats
  • After work events and annual company parties

Contact us

At Drooms, we believe in hiring people who are forward thinkers, who are problem solvers and want to be more than just another employee. Will you be one of them? Apply now and we will see you on the other side!

Any questions, feel free to contact us via jobs@drooms.com or +49 (0)69 / 47 86 40 - 0.  
Contacts
Christian Billmeier

Christian Billmeier

Team Lead Global Talent Acquisition
 

Ricarda Schäfer

Senior Global Talent Partner
 

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